FAQs & Policies
Ordering, Shipping, Delivery & Returns
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How long will my order take to arrive?
We aim to dispatch your purchase within 2–3 business days. UK orders typically arrive within 5 working days; international delivery times vary.
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Do you ship outside of the UK?
Yes! We can ship worldwide.
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Overseas Delivery
If you are ordering from overseas or need the work shipped globally then please contact me for the delivery charges. Our preferred courier is DHL.
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International Taxes, Duties & Fees
Please be aware that additional taxes, duties or fees may apply to your order when shipping overseas. When purchasing from our website, it is up to the customer to research these fees and the burden of any taxes, duties or fees is the responsibility of the customer.
• Can I return or exchange an item?
Yes, We offer a 14-day return policy. To be eligible, your item must be unused, in its original condition and packaging, with proof of purchase. The full policy is available to read here.
If the piece is faulty then we will give you a full refund and cover the postage costs for returning the item to us.
If the item is not faulty then the cost of returning the item is the responsibility of the purchaser. It is their responsibility to get the item back to us in its original condition.
To start a return, email me at roberta@robertamasonartglass.com. If your return is approved, I’ll send you a return shipping label and instructions.
Returns address:
Roberta Mason Art Glass, Llys-Y-Gof, Cardigan, Pembrokeshire SA43 3NR, UK.
Please note: Items sent back without contacting us first will not be accepted.
• What if my order arrives damaged?
We take great care in packaging, but if anything arrives broken, contact us with a photo at roberta@robertamasonartglass.com within 14 days. All pieces are unique, we can provide a similar piece as a replacement.
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How long does it take to ship the work?​
Products will usually be dispatched within 48 hours, but it can take a little longer if we are away from the studio. Faster delivery times can be arranged (please contact me before ordering).​
Additional information and Policies:
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